Privacy Policy

1. Introduction

Welcome to Contlyze ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using Contlyze, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password when you create an account
• Profile Information: Business name, industry, location preferences
• Content: Images, captions, hashtags you upload for analysis
• Social Media Data: When you connect your social media accounts (optional)
• Payment Information: Processed securely through third-party payment processors

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent
• Device Information: Browser type, operating system, IP address
• Cookies and Tracking: See our Cookie Policy below
• Analytics: Google Analytics for improving our services

2.3 Third-Party API Data

• OpenAI: We use OpenAI's GPT models to analyze your content
• Google Cloud Vision: For image analysis (if enabled)
• Social Media APIs: Reddit, Instagram, Google Trends for trend analysis
• Apify: For web scraping trends (optional)

3. How We Use Your Information

We use the collected information for:

• Service Delivery: Provide content analysis, hashtag recommendations, and trends
• Personalization: Customize recommendations based on your industry and location
• Improvement: Analyze usage patterns to improve our AI models and features
• Communication: Send service updates, newsletters, and support responses
• Security: Detect and prevent fraud, abuse, and security issues
• Legal Compliance: Comply with legal obligations and protect our rights
• Analytics: Understand how users interact with our platform

4. How We Share Your Information

We do NOT sell your personal information. We may share data with:

4.1 Service Providers

• OpenAI: Your content is sent to OpenAI for AI analysis (see OpenAI's privacy policy)
• Cloud Hosting: Vercel, Railway, or similar platforms for hosting
• Database: Supabase or PostgreSQL for data storage
• Payment Processors: Stripe or similar for payment processing
• Analytics: Google Analytics for usage statistics

4.2 Legal Requirements

We may disclose information if required by law, court order, or to:

• Comply with legal processes
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

4.3 Business Transfers

If Contlyze is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

5. Data Security

We implement security measures to protect your data:

• Encryption: HTTPS/SSL encryption for all data transmission
• Secure Storage: Encrypted databases and secure cloud infrastructure
• Access Controls: Limited access to personal data by authorized personnel only
• Regular Updates: Security patches and updates applied promptly
• Monitoring: Continuous monitoring for security threats

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide services to you
• Required by law or for legitimate business purposes
• To resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law.

7. Your Rights

Depending on your location, you may have the following rights:

7.1 General Rights

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (right to be forgotten)
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent for data processing

7.2 GDPR Rights (EU Users)

If you are in the European Union, you have additional rights under GDPR including the right to lodge a complaint with your local data protection authority.

7.3 CCPA Rights (California Users)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and to opt-out of the sale of personal information (we do not sell your data).

To exercise any of these rights, please contact us at privacy@contlyze.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for the website to function (authentication, sessions)
• Analytics Cookies: Google Analytics to understand usage patterns
• Preference Cookies: Remember your settings (language, theme)
• Marketing Cookies: Track conversions and ad effectiveness (if applicable)

You can control cookies through your browser settings. However, disabling cookies may limit some functionality.

9. Third-Party Links and Services

Our service may contain links to third-party websites or integrate with third-party services (Instagram, Reddit, etc.). We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any information.

Third-Party Services We Use:

• OpenAI (AI analysis) - OpenAI Privacy Policy
• Google Cloud Vision - Google Privacy Policy
• Instagram Graph API - Meta Privacy Policy

10. Children's Privacy

Contlyze is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@contlyze.com.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using Contlyze, you consent to such transfers.

We ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (EU)
• Adequacy decisions by the European Commission
• Privacy Shield frameworks (where applicable)

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for material changes)

Your continued use of Contlyze after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: